What are the main differences between the Essential, Business, and Professional plans?
The Essential plan is designed for smaller setups, offering basic analytics and support for up to 2 sockets. The Business plan caters to medium-sized operations with up to 5 sockets and includes additional support options. The Professional plan is best for larger setups, supporting up to 8 sockets and providing advanced features like sponsored charge points and extended support.
Can I switch between plans if my needs change?
Yes, you can switch between plans at any time. Our flexible subscription model allows you to upgrade or downgrade based on your current needs, ensuring you always have the right level of service.
How does the annual subscription discount work?
When you opt for an annual subscription, you pay a lower monthly rate compared to the monthly subscription, resulting in significant savings over the year. The discount percentage varies by plan, offering savings of up to 28.61%.
Can I upgrade or downgrade my subscription plan at any time?
Yes, you are free to change your subscription plan at any time to match your evolving business needs. Upgrading or downgrading is made simple to ensure you always have the most suitable level of service.
Are there any commitments or penalties for changing my subscription plan?
There are no penalties for changing your subscription plan. Our goal is to provide flexibility to adapt to your business needs. Whether you're scaling up or adjusting to current demands, you can switch your plan without facing any punitive fees.
How are the discounts calculated for annual subscriptions?
Discounts for annual subscriptions are calculated based on the difference between the total cost of 12 months of service at the monthly rate versus the annual rate. This calculation results in a percentage saving, offering substantial discounts for committing to a yearly plan.
Is it possible to start with a monthly subscription and then switch to an annual subscription later?
Absolutely. You can start with a monthly subscription to fully assess the service and its benefits to your operations. If you decide that an annual subscription better suits your needs, you can switch to take advantage of the annual discount.
If I choose an annual subscription, what happens if I need to cancel before the year is up?
We understand that circumstances can change. If you need to cancel your annual subscription early, please contact our customer support to discuss your options, which may include pro-rated refunds based on our cancellation policy.
How do I know which subscription plan is right for my business?
Choosing the right plan depends on several factors, including the number of sockets you need to manage and the level of support you prefer. We recommend starting with an assessment of your current operations and future growth plans, and our sales team is always available to help you make the best choice.
How can I pay for my subscription?
We accept various payment methods for your convenience, including all major credit cards, bank transfers, and online payment systems. Your preferred payment method can be selected when you sign up or update your subscription.
Can I get a refund if I'm not satisfied with my subscription?
Your satisfaction is important to us. If you're not satisfied with your subscription, we offer a satisfaction guarantee with a refund policy for the first 30 days of service. For more details, please review our refund policy or contact customer support.
Who can I contact for more detailed questions about my subscription options?
For more detailed inquiries about subscription options, features, or to find the best fit for your needs, please reach out to our sales team via the "Chat to sales" option or email us directly for personalized assistance.
